Shopping Basics
We offer a variety of convenient shipping methods to suit your needs, including:
- Posta Kenya for standard delivery.
- SpeedAf for faster door to door shipping options.
- Pickup Mtaani for convenient local pick-ups at designated locations as well as door-to-door deliveries.
We offer flexible shipping options to suit your needs, including Posta Kenya, Speeaf, and Pickup Mtaani for convenient local collection. If you need to make a return or exchange, please refer to our detailed Return and Exchange Policy for guidelines on eligibility, process, and terms. We’re here to ensure your satisfaction with every purchase!
Absolutely! We’re excited to share our products worldwide. Our international shipping options ensure that ADNEPTIS can reach you no matter where you are.
Use the complete order via whatssap option or send us an email internationalorders@adneptis.com so that we can efficiently calculate the shipping fees for your order.
Please note that international shipping may be subject to additional fees and delays due to customs processing.
Once your order has shipped, you will receive a tracking number via email or SMS, so you can easily monitor its progress.
Yes! We offer gift wrapping on selected products. If you’d like your purchase to be wrapped, simply select the gift wrapping option at checkout.
Payments
We accept a variety of payment methods to make your shopping experience seamless and secure. Currently, we accept M-Pesa and payments facilitated by Pesapal (Kenya), which supports a range of credit and debit cards. This ensures efficient and secure transactions for our valued customers. Please check the payment options available at checkout to complete your purchase.
Yes, we do! Our payment system is designed to accommodate a variety of international credit cards. Enjoy shopping with us from anywhere in the world using your preferred card.
Yes, we comply with Kenyan tax laws and charge sales tax where applicable. The tax will be calculated based on current regulations and applied at checkout, ensuring full transparency in your purchase.
Shipping & Returns
If you need to return an eligible item, please contact our customer service team within 48 hrs of receiving your order.
We will provide you with instructions on how to proceed. Returns without prior communication may not be accepted.
Please refer to our Return & Exchange Policy for more details.
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We understand that things can change! You can request a cancellation or change as long as your order hasn’t been processed or shipped. Please contact us immediately at +254 712 697 522, and we will do our best to accommodate your request.
Once your order is shipped, cancellations aren’t possible, but you can return or exchange the item once it arrives.
Please refer to our Return & Exchange Policy for more details.
If you need help with your order or have any questions, we’re here to assist you! You can reach us through the following methods:
- Email: contact@adneptis.com
- Phone: +254 712 697 522
- Contact Form: click here
We aim to respond to all inquiries as quickly as possible. Your satisfaction is our priority!